Which fiat currencies and coins are available for purchase through One-Click Buy?

You can find the list of supported currencies and coins available for different payment methods by going to the One-click buy page and selecting the currency and coin in their respective menus. The available options will appear as a payment method if your purchase can be supported.

 

 

 

 

Are there any Identity verification requirements for One-Click Buy?

Yes, Individual Identity verification is required for One-Click Buy. Unfortunately, Business verification is not supported at the moment.

 

To learn more about Identity verification, please refer to the following articles: Individual KYC FAQ.

 

 

 

Are there any fees associated with payment methods in One-Click Buy? 

Yes. Please refer to the table below for details:

 

 

 

 

Are there minimum and maximum limits for transactions?

Yes. Please refer to the table below for details:

 

 

 

 

Is there a transaction limit per user?

Yes, certain payment methods may have transaction limits based on your Identity Verification levels. Please see the table below for more details:

 

 

Notes:

— *The accumulation of the transaction amount will be calculated from Monday, 00:00 AM UTC to Sunday, 23:59 PM UTC for the weekly total.

— **The accumulation of the transaction amount will be calculated from the first day of the month, 00:00 AM UTC to the last day of the month, 23:59 PM UTC for the monthly total.

— To increase the purchase limit, you may complete a higher KYC verification level by going to Account Info → Identity Verification.

 

 

 

Does the Subaccount support One-Click Buy?

Currently, One-Click Buy is not supported on subaccounts. However, you can make purchases with your Main Account and transfer the coin to your subaccount by following this guide.

 

 

 

Where can I view the coin I purchased once the order is complete?

On the website, please click on Assets → Funding Account to view your purchased coin.

 

On the App, please tap on Assets → Funding → Fiat.

 

 

 

 

How long does it take for coins to be credited to my wallet?

Coins purchased with One-Click Buy will be credited to your account immediately (or at least within 24 hours) after the purchase is complete. It usually takes less than 10 minutes for the transaction to be credited. If a payment is successful, but the order expired, transactions will be refunded within 7 working days.

 

 

 

What should I do if my order is pending for a long time?

An order is usually processed within seconds. However, it has a validity of 30 minutes, which means some orders can be processed within 30 minutes. If the funds are only received in our system after the order validity has ended, the funds shall be refunded within 7 business days.

 

If the order is processing for more than 30 minutes or you did not receive your refund after 7 business days, kindly submit your inquiry here.

 

 

 

If my purchase fails, how do I get back the amount I paid?

Funds will not be deducted from your account if your order is unsuccessful.

 

If you encounter any issues with your purchase, please send a request via this form. To help you more efficiently solve any problems, please provide your UID, Order Number and any applicable screenshot(s).

 

 

 

Where can I view my order history?

Click on Orders at the upper right corner of the One-Click Buy page to view your order history.

 

 

 

On the App, please go to the Homepage → tap More → Buy Crypto→ click on the paper icon located at the upper right corner.