Help Center
KYC and Security Matters
Identity Verification
KYC Disclaimer
Common Reasons and Solutions for KYC Verification Failures
FAQ — Individual KYC
How to Complete Individual Identity Verification (KYC)
Benefits of Different Verification (KYC) Levels
Google Authenticator
How to Recover Your Google Authenticator Code
How to Bind Your Account’s 2FA via Google Authenticator
How to Turn Off Account Synchronization of Google Authenticator
How to Disable Your Google Authenticator
Troubleshooting: Google Authenticator "Invalid Code" Error
Email & SMS
Troubleshooting: Unable to Receive Email Verification Code
How to Change/Bind Your Mobile Number
Troubleshooting: Unable to Receive SMS Verification Code
How to Update Your Registered Email Address
Additional Safety Features
How to Enhance the Security of Your Account
How to Identify Phishing Threats and Avoid Common Scams